GDPR: Data Privacy Notice

Introduction

PROTOCOL CONTROL SYSTEMS LTD are committed to protecting and respecting your privacy.
This policy and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?

PROTOCOL CONTROL SYSTEMS LTD is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are:

Email – info@pcsme.co.uk

Telephone – 01547 529238

3. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • Sending you information about our products and services
  • Providing you with quotations for our products and services
  • Placing orders
  • Sending invoices and remittances

4. The categories of personal data concerned

The personal data we hold is:

  • Name
  • Email address
  • Telephone number
  • Business address
  • Home Address
  • Bank Account details of sole traders and partnerships

5. What is our legal basis for processing your personal data?

Processing necessary to enter into a contract and for the performance of that contract BUYING AND SELLING OF GOODS AND SERVICES
Processing necessary for compliance with a legal obligation RETAINING INFORMATION AS REQUIRED BY HMRC
Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject RETAINING INFORMATION SO THAT WE MAY DEAL WITH ANY COMPLAINT OR LEGAL PROCEEDINGS, OR ANY OTHER ISSUES ARISING FROM OUR BUSINESS DEALINGS, TO ENABLE US TO COMMUNICATE WITH YOU REGARDING OUR PRODUCTS AND SERVICES

6. Sharing your personal data

Your personal data will be shared with others to enable them to make deliveries on our behalf. Similarly, information will be shared with any sub-contractor(s) employed by us. Also to the extent necessary information will be shared with our Accountant and in the event of a complaint or legal claim will beshared with our legal adviser and/or insurer. We do not send personal date outside the EU or EEA.

7. How long do we keep your personal data?

We keep your personal data for around 7 years because certain information, as required by HMRC,must be kept for 6 financial years and generally the time limit for making a legal claim is 6 years.

8. Providing us with your personal data

We require personal data to enable us to communicate with you regarding our business dealings.

9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (if applicable )
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data by us based on legitimate interest.

10. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

11. How to make a complaint

Please contact our Office Manager on info@pcsme.co.uk or 01547 529238.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.